Ex-Servicemen Contributory Health Scheme (ECHS) — Rude and non compliance nature of ECHS (OIC & Staff) of Bhubaneswar Odisha

Address:	Khordha, Odisha
Website:	echs.gov.in/

Col RK Pradhan is the name of OIC ECHS Bhubaneswar.
I had a Road Traffic Accident on 16/08/2015.
I was in lot of pain and was unable to stand up.
My friend took me to a Hospital (Aditya Care Hospital - ECHS empaneled Hospital)
After they gave me analgesic medication I called upon OIC BBSR, the number was given by hospital administration.
After listening to me over phone, first reaction of OIC was " How dare you got admitted without my knowledge first" and "do whatever you like" and then the call was disconnected.
I came to my Medical college after that (I am a medical student) and got myself admitted.
After that I called OIC for Investigation advised (MRI) because its costly, he didnt listen to me for first time and said visit me (any one ask that how can a person with Full Thickness ACL tear and second degree medial meniscal tear after acute injury in lot of pain in Rt Knee can come to visit you), i called 3-4 times after that he didn’t take my call, after lot of trying he received and I asked can I send someone on behalf of me for investigation referral, he bluntly said no.
Now after 1 month I have to be operated for my injury, I need a referral for the same, for that the procedure has to approved.
And for the same OIC is demanding “Complete case history and Procedure to be done in written from the doctor".
I showed him OPD ticket and procedure estimate from hospital. He says this won’t work (Can anybody ask that doctor case history or procedure ke bare main OPD ticket main nhin toh kahan likhta hai).
I am totally frustrated, i am already in anxiety as i am not able to walk properly even after a month not even with help of crutch and OIC is so insensitive to the situation that he is doesn't even talk to me over phone and shouts without reason.