Exide Industries — battery under warranty/replacement issue.

Address:

101/34, Patel Marg, Mansarovar, Jaipur, Rajasthan, 302020

Respected Sir,
I am Chinmay from Jaipur(Rajasthan). I purchased a Battery for my Hyundai Santro Xing (Vehicle no. RJ14CJ5767 on 24/03/2018 from Shree Batteries (Battery no. A3I7G1382 3L72).The battery did not performed well and on 19/10/2019 at around 8:30PM I got stuck in a situation where my car won't start, The electronics were not working hence I got to know that it was a battery discharge. I called the nearest Exide Battery dealer which was Choudhary Battery House(Rajat Path; Main branch Bhankrota Choraha) the shop was hardly a kilometre away from where I was stuck. The Battery was under warranty(as it had 2 years guarantee period). The person came with a new battery and replaced my old one the new battery of the same model(Battery no. A1I9A109945 1I92) and told me to pay the whole amount(which was Rs. 3200) and said once the old battery gets a replacement he'll refund me the amount. On 21/10/2019 I got a call from Exide Company's Jaipur Office, it was a confirmation call. So, I got to know that my battery has been replaced and I called Choudhary Battery House for my refund. He said he'll refund me the amount but, he would charge Rs. 1000 from that refunded amount. I asked the reason why? He didn't respond and ignore my calls till another day. I went to the dealer next two days atleast twice a day. Today(i.e. 23/10/2019) I finally met him and ask for my money back to which he said "Take Rs. 2200 and go home!" I refused. The matter got really serious when he started to insult me in front of other customer he said "Yeh charge to lagta hi hai.. ab hazaar-do hazaar rupay ki cheez ke liye kya jhagadna, woh toh hum apko refund de rahe hai warna aur log toh wo bhi nhi dete.." "Apko yeh paise rakhne hai toh rakho warna humaara time waste mat karo" I was really upset by his behaviour, I asked him many time to provide me with my refund, he then warns me "Tu yahan se nikal warna tu bachega nhi.." "Jo karna hai karle tujhe tere paise nhi milne" were his words he was angry at me for no reason.
All I'm asking is my refund which actually I wasn't supposed to pay him. But, I did because I had no other option, the situations had me to pay him as I was stuck away from my home and it was gonna be night soon.

I request a refund of Rs. 3200 which I paid to Choudhary Battery House (Authorised Dealer for Exide Batteries)
Attached pics are of:
1. Bill of the old battery with guarantee card.
2. Bill of the new battery with guarantee card.
3. PayTM payment receipt with order ID, Transaction ID, Date and Time.