Exide Industries — Poor service policy

Address:

Kolkata, West Bengal

My mother in law (Mrs Atasi Mookerjee) purchased a IN 1500 plus(battery sl. no A3K3A006305 3K32) on 07/01/2014 for using with inverter from A&B Electronics at LakeTown Kolkata-700048.The battery is having a gurantee cover of 2yrs from the date of purchase i.e up to 06/01/2016. Since the battery is not working properly a complaint was raised through A&B Electronics on 12/05/15 vide Job No EWBA00001579.Astonishingly after the complaint when we contacted the service engineer(mob no [protected] was sent from the service center by SMS) to enquire about his program, the service engineer informed that it had to be sent to the service center by the user. We really wonder what is the meaning of Guarantee as earlier the Exide person used to carry the battery to the service center after inspecting at home. Please note my mother in law is around 80yrs old and the battery has been purchased from M/s Exide the most reputed supplier of the country, to get relief during the hot summer load shedding. As a super senior citizen suffering from old age disease can she not expect the minium help from Exide for doing the needful for taking the battery to the service center and to return it by fixing the problem.? Further Exide is writing a lot about Corporate Social Responsibility in their website and is it not a part of their CSR to at least help such elderly person ? I would request the immediate attention of senior management of Exide regarding the matter to solve the problem immediately. Best regards. SK Chattopadhyay [protected] Dt 20.05.15