Exide Industries — Two Wheeler Battery Warranty Claim

Hi,

I am writing to express my extreme dissatisfaction with the warranty claim process. Attaching the warranty document for your reference.

I purchased a battery with serial number 'M6F2Q193685' with the expectation that the manufacturer would stand behind its products and promptly address any warranty issues. Unfortunately, my experience thus far has been far from satisfactory. It is disheartening to see a company, which I believed to be reputable, failing to uphold its commitment to customer service.

Issue:
I possess a hard copy of the warranty card that was acquired in Bengaluru. I am currently seeking to utilize the warranty services in Hyderabad. However, the Exide Care representatives in Hyderabad insist that the physical card is deemed invalid due to the absence of a valid authorization stamp. It's worth noting that the responsibility of affixing the authorization stamp on the warranty card lies with the dealer, a duty that, unfortunately, was not fulfilled in this instance.
Given my familiarity with such strategies, I took the precaution of registering the battery on your website. However, it's important to note that the registration date differs from the actual purchase date. Regrettably, this variance is now being cited as a reason for denying my warranty claim.