Express Packers & Movers — Transport Agency not Compensating for Damage and not delivering my Car

Address:

Kamrup Metropolitan, Assam

I had booked my household goods and car (Ford Figo with regn. No. UP 14 BK 2159) through Express Packers and Movers, New Delhi Branch from Delhi to Guwahati on 25th March, 2015. The agreement was that my household goods would reach after 6 days and my car would reach Guwahati in 15 days and I would make the payment in the third week of April after delivery of goods and the car. However, the consignment got delayed and the household goods got delivered on 12th April after 18 days. During this period he did not update the status and refused to pick my calls. The household goods were delivered in extremely damaged condition with my Double Bed, Steel Almirahs, Dining Table, 32" LED TV, Refrigerator, Washing Machine and many other items getting damaged beyond repair. I reported the matter to the transported and asked for a compensation for the same. He refused to compensate saying that I will have to claim from the Insurance Agency. I stopped his payment and asked for the status of my Car. After a month, he told me that the Car was in Delhi and could not be transported. I submitted the Insurance claim in Guwahati but till date I have not received any claim. He simply refuses to compensate for the same and also has not delivered my car. He says that I need to pay the total invoice amount to get my vehicle. Please advise how can I handle him.