[Resolved] Ezeego One Travels & Tours — Ladakh trip full of disappointments | |||||
I had a worst experience while travelling with ezeego. I booked my trip plan to ladhak 2 months prior to my departure date, i never use to get any follow up call after the booking happened and they provided booking tickets and detail itinerary just before 2 days of departure date. We were not sure whether our trip is on even before 2 days of or travel date. This was so inconvenient. Before booking they will tell there is no hidden charges and no extra penny to be paid during the trip, but this all is a big lie. Just after full payment is done, they started bombarding the extra charges to us in form of mos, oxygen cylinder fee, entry fee….. Bla bla… they use different jargons policies on customer to get extra money.in the beginning, they will use all flowery words to impress customer with the discounted deals but at the end you will end up paying very much more unnecessarily bucks relative to the facility and accommodation you get. Accommodation they provided was very normal comparison to the charge they took, there was no proper facility for food arrangement at leh. No heaters were provided at so chilling weather. They promised us innova for travelling but made us travel in larger group in traveler. Any basic facility you ask to ezeego team, they are always ready to give n number of false excuses. It was quite irritating to debate with them on small small things & requirement during your holidays. We don’t book holiday package with any company to get bothered about each and every stuff during the trip. If you are looking for peace of mind during your holidays then i strongly recommend not to go with ezeego. Every other customer we met during our tour through ezeego, were all highly disappointed and had similar feedback for ezzego. I think cheating customer, giving excuses and hiding details from customer are their work culture. I am really disappointed by the way they handle customer and design holiday plan for customer. I will never recommend anyone to go with ezzego1. Was this information helpful? | |||||
Jun 26, 2017 Complaint marked as Resolved Ezeego One Travels & Tours customer support has been notified about the posted complaint. Verified Support May 26, 2017 Ezeego One Travels & Tours Customer Care's response Dear Ms. Gupta, Greetings from ezeego1! We regret the inconvenience caused. May we request you to provide the below mentioned details for us to investigate and revert. Registered email id with ezeego1 : Enquiry / CRM ID : Awaiting details from your end at the earliest. Regards, Team ezeego1 !! | |||||
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