[Resolved]  Ezone Home Town — Delay in replacement of Damaged Split AC

Address: Gautam Buddh Nagar, Uttar Pradesh

I bought a 1.5ton Hitachi 5star split AC, model no.- RAS518EUDA on 02.05.2014 from EZONE NOIDA (The Great India Place Mall, opposite Atta Market A2 lower ground floor, sector-38A, NOIDA-201301, UP) and when the installation happened on 7th May, i came to know that the indoor unit is damaged one(gas leakage) immediately I complained on EZONE Customer Care number [protected] to replace the damaged indoor unit of split AC, my complain no. is 5052235.I telephoned several times to replace the damage one but no replacement has been done yet Every time they ask me to wait and they would get back to me. But the replacement did not happen yet.My SO no. is [protected], customer ID: [protected].
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Aug 14, 2020
Complaint marked as Resolved 
 
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Hi,


This is to inform you that we have taken note of your concern and have escalated the same to our team. Our team shall reach you at the earliest and shall provide a satisfactory solution on the matter. Write to me at [protected]@futuregroup.in with your contact details.


Regards,
Priya
Future Group

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