[Resolved]  Ezone — Refunds not processed for even after 16 days for order nos. 2240297 and 2240339

Address:

Gurgaon, Haryana

The order nos. 2240297 and 2240339 worth Rs. 1.12 lakhs were raised on 12th October. It's been more than 16 days since the orders were raised and cancelled, the refund has not been received by us till date. As per your refund policy published in your website, the refund is supposed to be processed within 10 days of order cancellation, why is that not been followed in our case. Because of your delayed repayment of our money back, we cannot order the products from elsewhere and are also bearing financial losses. We have to pay the bank interest and penalty on the money not refunded by you. Is that your policy of doing business, collect huge chunks of money from the customers on the promises to deliver products and then canceling their orders without refunding their moneys. I never expected this from Future group and it's associates.