[Resolved]  Ezone — Replacement of Whirlphool Professional Sport model

Address:

Chennai, Tamil Nadu

Dear Sir, This is in reference to the Whirphool Professional Sport washing machine that i had purchased from Ezone Alwarpet, dated 02.11.2012, invoice no[protected] Since the time of purchase this machine has been consistently giving problems and i have raised complaints with Whirlphool for the same on numerous issues . My final complaint number is 20648 ( SR number : CN [protected] )registered on 15th October 2013 . The company said the machine has to be replaced because main board is damaged and they could not source the board as the machine and model had become obsolete . Today we are on 24th of Feb 2014, it is more than 4 months since the date of complaint registered and my machine is not replaced . Whirlphool has come up with a reason stating that Ezone has given me a discount that is not acceptable by them for replacement. They are now asking me to play Rs.17, 000 to replace the machine to a equivalent model as the bought model is outdated and not manufactured anymore . As a customer i have bought the machine with a warranty of 2 years and i was not told during the purchase that the discount will have any impact on warranty . I am due for a new machine in all rights . I have been very patiently running between Ezone and Whirlpool trying to sort out the issue which is actually not my problem at all . Now my patience has totally run out and if this issue is not sorted out between Whirlphool and Ezone within a week, i will be forced to take this issue to the Consumer Court because I'm being penalized as a customer for no fault of mine . These 4 months i have had enough trouble at home without a washing machine and i am not willing to wait any further . I would further like to mention that i will not accept replacement of the board or the machine of the same model as Whirlphool has clearly stated in their conversations to me that this model was a failure and was not advised to be sold .They are questioning me why Ezone had sold the product that Whirphool had called back from dealers to me . This is clearly an issue between Whirlphool and their dealer Ezone. Please consider this my last effort to be nice either to Whirphool or to Ezone . I have attached a copy of the invoice which i have already submitted in person to Mr.Elyas of Ezone and Mr.Siva of Whirlphool . Please do the needful ASAP. Regards Anita [protected]