Ezoneonline.in — preethi steele supreme 750

Address:

560043

I have purchased a mixer grinder (Preeti steel supreme750) from ezone, marathahalli on 18/09/2015. I have also taken an extended warranty for 1 year beyond the standard warranty of 2 years (Invoice for mixer grinder and extended warranty is enclosed). The mixer grinder is not working. As per the instructions and guidelines given by customer support, i have taken the item to ezone (Marathahalli) on 13/03/2018. I have spend more than one and half hours of my precious time without any proper directions for servicing of the item from the ezone team. I have been asked to call customer support and request for service by ezone team. The customer support rep taken the details of compliant and purchase details and said he will initiate the needful to attend the servicing.
Finally the outlet representative (Mr. Ravi) promised that service representative will visit home and do the necessary servicing.
Few days back i have received a call from ezone, marathahalli telling to contact service head mr. Santhosh ([protected]) who will take up the necessary rectification. I have again spent half a day of my effort and travel expenses to visit the service centre at kammanahalli on guidance of ezone rep (Mr. Ravi) and mr. Sathosh. The service center rep said as the item is out of warranty and is in extended warranty with ezone, ezone needs to attend the problem (This could have been avoided as the ezone clearly knows the problem needs to be attended by ezone).

The same was communicated to ezone rep. He said he will take it up with management and initiate the needful servicing asap.

I have already spend considerable time and effort trying to resolve the problem on guidance of ezone. The problem still remains unattended and the response fron the ezone is poor and their intention is not to carry out the service.

Kindly help in getting the problem resolved.