Ezoneonline.in — Product not delivered

Address:Mumbai City, Maharashtra, 400068
Website:www.ezoneonline.in

I bought a sony home theater with extended warranty total bill amount was above 21000/- on sunday 11th dec 2016, was promised delivery on monday or tuesday but today is wednesday and 10:30 in the night still waiting for the product.
This was a surprise gift for my wife, and they totally screwed it up by firstly calling her instead of calling me, even after strict instructions. And on top of that the product is not even delivered.

It was the biggest mistake to purchase from e-zone

Future retail limited
E zone-mumbai-malad-infinity mall
Infinity mall, next to inorbit mall
Malad link road, malad (W)
Mumbai, maharashtra-400053

Invoice no.
93490051

Delivery document:
[protected]

Expecting compensation for the pain i & my wife had to go through and personal apology letter to my wife.

Vishal
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EzoneOnline.in customer support has been notified about the posted complaint.
Complaint comments 

Comments

Received the product at 11 pm, opend it to check contents
speaker have scratch marks
remote control is broken
no HDMI cable
no FM radio antenna
no operations manual
I have repacked the home theatre please take it back as it is not to my satisfaction

I need a full refund including 2yrs extended warranty money.. this is useless for me.. and my wife surprise was a disaster...
Dear Vishal,

Regret the inconvenience caused. Kindly write to [email protected] with your contact details. Our concerned team will get in touch with you at the earliest.

Regards,
Priya
Future Group.

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