| Address: | Lucknow, Uttar Pradesh |
| Website: | www.fabhotels.com |
FABHOTELS HERITAGE INN -CHARBAUGH-LUCKNOW- Misleading images posted on booking websites leading to wrong room booking, on top of that they make you pay the full room rent for your entire stay so that you are basically stuck with them and pathetic customer service, all you get to hear is "We are very very very very sorry". Rooms are small, with poor maintenence, light bulbs don't work, AC remote doesn't work so you can either suffocate in the heat or freeze to death. Broken bathroom fittings, you can't even expect to take a nice hot shower after a day of travel as the water flow is negligible. And the icing on the cake is your belongings aren't safe inside the room at all, so basically you can forget room service, as once you are inside the room, you are greeted with a disclaimer from the management saying that they are not responsible for any loss or theft of personal belongings.
All things included, this makes for the worst hotel experience.
People that deserve a special mention -
Receptionist Ram Kumar, extremely unresponsive
Training & Quality Manager Javed Mustafa worst customer handling with no follow up calls and making promises to customers in providing pleasant stays.
Customer service call centre reps - Suman, who put our call on hold for 45 mins with the excuse of "checking on the issue"
Mohit - unwilling to hand the call to the supervisor inspite of repeated requests
Social Media Representative - Vidhi, who promised that we will not have any further issues
These people can't at all handle guests and make a joke of hospitality.
Guests making noise in the next room till 2 am and neither the receptionist nor the Training & Quality manager had the experience to handle the situation. There was no water in the bathroom at 12 at night and the respose we got was that nobody remembered to turn the motor on. We were up till 3 am last night due to this.
And these people refuse to refund our money when we asked to check-out one day prior on account of poor service. This is simply stealing customer's money and absolute cheating.
Worst service in any hotel that we have ever received. Made our stay in Lucknow an extremely bad trip.
Cant submit photos as its too large and cant reduce size from mobile phone.
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