| Website: | www.fabhotels.com |
I am a pregnant female who decided to go on a baby moon to goa. My husband booked fabescape coco heritage goa. We booked it 15 days back so that we get a good price for our hotel. We reached our hotel on 13th december at 10pm. As soon as we reached there, resort guy told us that they don't have any tie up with fabhotels anymore and they don't even have any booking information. After that the actual harassment started. We kept sitting outside the hotel for almost one and half hour calling up fabhotels. Their three customer care executives answered the call and kept us on hold never answering up back. When their 4th customer care executive answered the call, i started shouting at him. Then he offered to shift us to a normal hotel as the amount that we paid for a resort was matching their hotel price on 13th. Ofcourse if we book the hotel on the same day, the prices would be higher. So instead of offering us some good resort, we were forced to shift in a basic hotel as it was already 11:30 at night and we had no option rather than agreeing to what they were offering us.
Till 11:30 pm, i was sitting hungry outside a resort being pregnant and my husband having no idea where he should take me.
It didn't ended up here. We already paid a huge amount for cab from airport to this resort. There were no cabs available to go from resort to the hotel they were shifting us. Fabhotel didn't had anything to say except that you find something for yourself. We tried contacting the other hotel so that they can send somebody to pick us up but they didnt had anybody as it was already 11:45. We kept waiting outside the resort and my husband was running here and there for help. Finally the owner of resort felt really bad for us and offered to drop us to the fabhotel at 12:15 am after looking at my condition.
I am going to take fabhotel to court for all the harassment they did.
Please don't book anything ever through them. They are # of first order. Was this information helpful? | 
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