Factory — Returning of product

Address:	In my delivery box seller address is blank but inner box mentioned"Made in China".
Website:	Factory website and the e mail provided by them is : "[email protected]".

I ordered a product "Facial Pore Cleaner Skin cleaner " from an online shopping site 'Factory' on 2 ND October 2020 and it was delivered to me on 6 th October 2020. My order number was "ORDER AF121493" and its delivery partner 'Delhivery tracking number was[protected].
The product I got is totally duplicate / different from what they showed in the pic.It is not working at all and so I raised the return on 06 th October 2020 .During shopping they were claiming for easy and quick refund of money and return of product but after 4 days of my return request they are not providing return facility . I have e mailed them 4 times regarding my problem and also mentioned to lodge complaint to consumer forum but still there is no reply from their side . It's totally fraud .How can any shopping website can turn deaf ear to consumers ? I want my money back RS 1295 /-and strict action against this cheat site .I will add the screen shot of the details of their returning policy .