[Resolved]  Faircent — Regarding 500 rs for loan arrangement

Website:www.faircent.com

This people has taken 500 Rs from me by card for loan arrangement said that it is refundable and we will provide you loan and also all documents of mine they were calling me ennumber of time for money when I had requested about loan and also I had given all details about my previous loan they said me that you are eligible for loan and said me that whatever you are giving this money you will be adjusted or if not you will be refunded
Related person name rajkumar-

C 091, 9th Floor, Supermart -1
DLF Phase 4, Gurgaon, Haryana
O: +91 [protected]
M: +91 [protected]
W: www.faircent.com
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Jan 5, 2017
Complaint marked as Resolved 
Fairassets Technologies customer support has been notified about the posted complaint.
Verified Support
Dec 05, 2016
Fairassets Technologies Customer Care's response
Dear Mr. Kawraa,

Greetings from Faircent.com!

On November 26, 2016 our sales executive spoke to you. As you are aware, all sales call are recorded by us for internal quality control purpose. The total call duration was 6 mins 12 seconds and was primarily in Hindi. The executive clearly explained the step-by-step process and that the registration fees of Rs. 500/- is non-refundable but adjustable against the loan processing fees, if disbursed. You are welcome to visit our office to hear the recording.

Also, our website clearly mentions (you can click here https://www.faircent.com/interest-rates-and-fees ) that registration fees is non-refundable. Our business ethos is complete transparency and our Refund Policy is clearly visible on the main Borrowers page.

Please note that our credit team carefully assess each and every borrower profile before listing. This registration fees goes towards covering the cost, time and effort involved in ensuring that each borrower profile is carefully evaluated and timely listed to ensure maximum value to our borrowers and lenders. The listing fees gets adjusted towards the final processing fees if the borrower is funded on our portal.

Faircent.com provides a complimentary e-book (worth Rs. 600/-) to all applicants rejected due to credit profile not matching our criteria. The e-book provides suggestions on how a loan seeker can improve his/her credit profile which will help in future acceptance of the loan application. The same was also emailed to your registered email address and we hope you find it useful.

For any further queries, please feel free to contact us on[protected] or write to us directly at [protected]@faircent.com and we will revert immediately.

Thanking you,

Regards
Team Faircent.com
Complaint comments 

Comments

My experience at Faircent has been good. The borrower portfolios were well-arranged and specifically informative to help me come to a decision." One of the best Peer to Peer lending platform I have ever experienced. The best thing I liked about Faircent is that they are professional to the core. The whole experience of lending has been excellent and the team was always there to assist throughout the lending journey. Customer centric approach of Faircent is really commendable and is definitely a WoW experience. I strongly recommend Faircent to everyone for lending or lending needs.
I want to thank you Faircent.com and your staff for all you've done for me and my family to help us get into our new scooter. I was reluctant at first because I never physically met you, but you have made me a believer and you've earned me as a loyal customer

Great Service, Quick Process, and Trustworthy

I am very impressed by my experience with Faircent. It only took a few days to go through underwriting and have the funds deposited directly in my checking account. I am so grateful for the loan and feel much more confident about reducing my credit card balances to improve my credit score. I will definitely recommend to my friends!
I did submit all relevant documents to Mr. Raj unfortunately each time I try his mobile is turned switched off and when I contact office they say contact Mr. Raj and currently he is on leave. Surprised with this type of responses.

Don't you have any other responsible person apart from Mr. Raj.

Either Approve or Reject but be clear in your terms.

Your earliest response in this regards is highly appreciable.

I have planned a venture to expand my business be clear and specific so that I can work on alternatives otherwise.

With Regards
Arshad Pasha
[protected]

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