Family Health Plan [Fhpl] — Claim rejected

I have claimed reimbursement of my spouse for the treatment of "RE;MICS+IOL UNDER GVP UNDER MONITORING DONE" amounting to rs. 46732/-. After submitting all the relevant documents, query by the health insurance company for submission of cancel cheque for reimbursement. After submission of cancel cheque, health insurance company has rejected my claim by mentioning reason "Valid claim [protected]-1 generated under top up, Hence claim is rejected"
Policy No.:[protected]-03 Claim No.: [protected]
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    Family Health Plan [FHPL] Phone
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    Srinilaya – Cyber Spazio, Suite # 101, 102, 109 & 110, Ground Floor, Road No. 2, Banjara Hills, Hyderabad, Andhra Pradesh, India - 500034
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