Fashion And You — No information on order placed

Address:

Gautam Buddh Nagar, Uttar Pradesh

I placed an order of a dress material on fashion and you. Order number is 4290891. It was placed around Oct 7th and i did not get any response from them about the delivery of the order. I called them up yesterday and came to know that i wont be able to get the delivery anyhow. There are some blah blah issues with courier services. What i should do with that, theyw should be the one to check with courier services and keep the customer updated. Only when i called them, then i came to know the status. I am not sure also when i will get the refund. I asked them to connect me to some supervisor, they did not do so also. I will rate as very poor services, after awaiting this much for that dress, i am not going to get it at all. Then why they display all that also.