[Resolved] Fashion And You — Refund not received

NeethuJ

from Pathanamthitta, Kerala

Address:

Bangalore, Karnataka

I had placed an order with this website for a wall shelf on 5th June 2014, Order # 3937926 for Rs.1199. The same was returned in the month of July due to poor quality and have been chasing refund since then. I have made umpteen phone calls to the customer care and have spoken to the floor supervisors Lovy and Adhil and also the Floor Manager Ritika. 5 months ON.. and the refund has still not been processed. I have spent more money on phone calls chasing up the refund than the actual due to me. I would want somebody to take stern action on this website for their irresponsible behaviour and please help me get refunded for the product returned and the phone calls made.

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Aug 14, 2020

Complaint marked as Resolved

Fashion And You customer support has been notified about the posted complaint.

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Comments

Faisal Rashid

from Deoria, Uttar Pradesh

I ordered a Jacket with Order[protected] and it was oversize I contacted Fashion And You and asked them to replace it with correct size . They said they wont be able to replace it and I can return the order for refund and I did that 15 days before. They promised me that they will refund my money in the Bank/Wallet mode of payment I said to pay them. However, it's been15 days and ever time they make a false promise that it is in process. I've email them several times and called them numerous of times and still no refund.

I've done with them and need to take this issue to next level.I've attach the copy of email that they send me 13 days ago regarding the refund status.

Please help me to get my money from this company who is not willing to return my money.

Regards,
Faisal Rashid