[Resolved]  Fashion And You — Running a scam

Address:

Bangalore, Karnataka

This is to raise voice against the fraud that the online portal "Fashion and You" is running. I had placed my order of 8 items on Fashion and you website on 26th of January 2015, all of which I had prepaid. Like in the rest of the online websites, I tried tracking the orders were the tracking system turned out to be obsolete. However, by the 6th of Feb I received 6 of the 8 products. Amongst the 6, two products were damaged and hence I wrote a complaint mail. Since my mail went unacknowledged, I instantly called them with my complaint. I was asked to mail pictures of the damaged products. I wrote mail and informed them in detail of the damages alongwith the pictures. I received a response stating that since the products were damaged, they would not arrange for a reverse pick-up but would refund my lost money within 2-3 working days. Neither did I received any refund nor have I received any mail from you updating the status of it and frustrated, wrote another mail on the 4th of March 2015. I have not heard from them yet. Also, have not heard about the 2 other orders (amongst the 8 orders placed, only 6 were received) that never was delivered. The status on their website shows, that those orders are cancelled. My serious issues against this fraud online shopping portal are the following- 1. I had requested all my orders on the 26th of January, 2015. Two of my orders are still pending (29th of March 2015) and I have no information whatsoever if they will ever be delivered. 2. Their tracking system is the worst that I have faced online so far. It is never updated not can the orders be tracked. 3. One of the two pending orders, has status as 'order cancelled'. Neither am I informed of the cancellation nor do I have a refund of the money that I have paid for the order. 4. There is no update/ communication/ acknowledgement on the damaged products so far. They are practically running a scam here and if this is continued, it would set an absolute inappropriate example for te otherwise booming online market. I have had an otherwise enriching experience with other online shopping portals and would not like this an example in the online platform. Deceiving customers should have no place in our booming economy. I am a lawyer and it is my duty to bring it to the notice of not only the relevant authorities but also the customers. Buyers beware. Padma Sinha Bangalore