Fashnear Technologies Private Limited — Amount not refunded, order not placed but amount got deducted

We placed an order to fashnear technologies amount got credited to them..but it's not refunded to my account as well as order also not placed. I contacted my bank customer care..they confirmed that amount got credited to the beneficiary account. But Meesho says that we didn't recieved the amount and this company also did not refunded the amount to my account. It's been a month. Iam trying all the possible ways but no use. Amount is 317rs/- deducted on 24th September 9:46 PM. please do the needful for us.