| Address: | Koramangala, Bangalore |
| Website: | www.meesho.com |
On 10th Oct I had ordered one item in meesho on COD basis.
Order Id[protected]
Ordered item - Imitation Jewellery set.
Cost - Rs. 2279
Payment mode - COD
Bluedart AWB no - [protected]
In the app it was mentioned as the item will be dispatched on 13th Oct. On 15th Oct morning we got a courier through BlueDart around 9:45 am. All the information mentioned in the parcel was same as the order we have placed it in meesho like Order ID, item description, my full address, phone number, amount, Payment mode etc.
Bluedart person didn’t allowed us to open the parcel and check without paying money. We paid money to Bluedart thru UPI and opened the parcel. Order value was Rs. 2279, but the item we had received was totally diferent local item worth Rs. 50. Bluedart fellow didn’t took it back and asked us to contact meesho.
We contacted #meesho customer support by 10 am. Customer support person said, in the app supplied not updated the status, so he asked us to wait for 24 hours.
Mean while around 1:18 pm there was an update in the app for the order stating that “Your cancellation request initiated” and order was canceled, which we never asked.
Tried contacting their customer support multiple times, sent all supporting photos and details. But we are getting same rejection content with different CS person name. meesho is saying that the order is not processed by them and asking us to contact the sender. It's obvious, that the sender would have given some bogus address and phone number. I tried and got the address and phone number. Phone number is switched off.
My query is how come sender got access of all our sensitive details like OrderId, Payment mode, amount, full address, phone number etc. For this question meesho is not answering. These data can be seen by only by meesho and their respective supplier. If it was not sent by their supplier then there is a dataleak and its even more dangerous
meesho is onboarding frauds as suppliers in their site and once fraud supplier cheats the customer, meesho is washing their hands. I need my money back.
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