[Resolved]  Fedex — Non delivery of Order number[protected]

I ordered otter box case for my iPhone7 . i started tracking my parcel and it was fine till it reached delhi. where the status was "package
available for clearance"

then i started getting calls from fedex authorities to fill the KYC and the authorization letter. i duly filled them and sent it to their email.

but after a day after i filled the form, i track my status and it says "A specialized form/statement is required for clearance from recipient."...
They are not picking up the phone.
[protected], [protected]
It was prepaid order and I think I'll lose all my money.