Fedex — Package Stuck in Bangalore Customs for Over a Month

Fedex — Package Stuck in Bangalore Customs for Over a Month

N NigilaV Jun 1, 2022 Jun 7, 2022 This thread was updated on Jun 7, 2022

I sent a package in mid April of 2022, for my package to be delivered to Coimbatore India, on April 21st, 2022. It is May 31st, 2022 and the package is still in customs and it still has not been cleared. I have been calling every single day for more than a month for any package updates, and the FedEx customer service has told me that all the KYC documents have been approved and accepted of. As I do keep calling everyday, it's frustrating how it's been there for a more than a month, and there's nothing, and I have no idea with what's going on with my package, as they keep telling me I will receive a call from the customs, but it has been for way too long. I am unhappy with this service, and I have found out that many people have faced this same issue with FedEx, please help me out. Was this information helpful? No (0) Yes (0)
FedEx customer support has been notified about the posted complaint. Jun 07, 2022 Updated by NigilaV After posting my last complaint on here, FedEx India reached out to me. They said they needed several documents, and I sent it to them, the day it was requested. I resented it to them the day after, and again today as well. It has been 3 days, and there is no response again. I am truly frustrated with the lack of responsibility FedEx has for their customers. First of all, the opened a package that I've sent to other countries, with similar contents without an issue. However, India loves to keep things in customs just to tax and charge money. I am very disappointed in FedEx's service, if I had known this would cause me great suffering in sending a friend a gift which they didn't receive on time, I would have NEVER sent it with FedEx. I am still calling everyday, it is FedEx's responsibility to clear the customs after we have provided all the documents. It is completely frustrating. FedEx India, ship my package out as quick as possible, please. I beg that you do. Thanks.
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