Fedex — Package Stuck in Bangalore Customs For Over a Week

My package arrived from the US on 25th August. Since then it has been stuck in Bangalore customs. It has been more than a week, even though standard clearance time is said to be 24 - 48 hours. On the FedEx site, it says clearance delay. On the ECCS site, it says CBE not filed.

I have called the customer support team but they just say to wait a little longer. The package is a wedding ring for my husband and the ceremony is in 10 days. I submitted all the required documents the day they asked me for it.

Requesting you to look into it and release the package at the earliest. Would like some communication from the FedEx team on the exact status. My AWB number is[protected]