Ferns And Petals — Paid twice but no service, not even once

Address:

Bangalore, Karnataka

I placed an order with order no[protected] on 5th march 2014, in afternoon, which was supposed to get delivered on the same day. But on 5th March in night, I got a mail like, "delivery has been attempted. However, the mention recipient's contact number was not contactable. Ferns N Petals will be able to attempt delivery of your gifts only ONCE. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible." Then on 6th March, morning 9:00am, I called the recipient, and he said that his phone was on all the time and he was reachable too and address given is correct. Then I called Ferns and Petals customer service, explaining the thing, they said that phone was switched off and we were unable to loacet the address. Also they asked for an extra money of Rs 150 for redelivery. And they assured me that this time we will confirm address before leaving, so delivery is assured. Because of my urgency, I paid Rs 150 again to them. I wanted delivery this time, so i kept on calling and asked for contact no of delivery boy, so that i can assist him in case he is unable to locate address this time, but they denied to give the no. I called them many times and they kept on saying that it will get delivered by 7:00 pm. Then i called them at 7:00, 8:00, 9:00, and every time they said it will get deliveerd in 10 - 15 mins. Then on 7th March morning, I got a mail that it has been delivered. I was happy reading this, but when i checked with Recipient, he said nothing has been delivered. I called back ferns and petals again. I asked to whom have you delivered. they said that it has been delivered to "abc(the recipient only)". Then i asked them to send proof(signature). She said i will send it to you mam. But I got nothing. Then I called again to ferns and petals, and this time they said "mam, it has been delivered to xyz(different from abc)". Every time they kepy changing statements, but nothing has been delivered. I am really tired and frustrated, as I paid twice with nothing has been delivered. I request you to kindly do something.