Ferns N Petals — delivery of product didn't happen

Address:New Delhi, Delhi

I ordered one stairway gift hamper from ferns and petals that was scheduled to deliver on 15th Feb. 2015 but the delivery has not happened yet. I have been calling them since last 6 days but no response from their side, do not reply on callls or emails. They say that the product has been delivered on 14th, however i ordered the product for 15th feb. and secondly while following up from 16th to 198th feb i was been told that vendor is delaying the delivery but suddenly on 20th they are telling me that product is delivered on 14th. FNP is doing a big goo[censored]p. I need my money back or redelivery of the pro duct. please help
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Comments

very pathetic service

NO Flowers were delivered but I was charged money.

NO flowers were delivered or even attempted to deliver. They are accusing for not being able to contact by phone, but we have not received phone calls from them.

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    Ferns N Petals Phone
    +91 92 1242 2000
    Ferns N Petals Address
    FNP Estate, Ashram Marg, Mandi Road, Gadaipur, Haryana, India
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