Ferns N Petals (FNP) — Order not delivered

Address:	New Delhi, Delhi, 110014
Website:	www.fnp.com

Hi,
This is in reference to the Non-delivery of the order (OR[protected] for the cake. In spite of several calls with the Customer care executive I am not satisfy with the business attitude of behalf of your firm.
According to them they tried on my phone one time and claim that was switch off but i didn't received any call even when the phone was ON. Even i did not received any call or sms information that my order is out for delivery. I have also provide an alternative no. they should tried on it, rather than calling once which they claim had done.
This is total unprofessional behavior.
And need a proper response for REFUND.

Thanks & Regards:
Om Prakash
[protected]
[protected]