Ferns N Petals — Fraud Company

Address:

Firozabad, Uttar Pradesh

Sorry to say, but it was my mistake to trust FNP on delivering flowers and a card to someone special to me. This was the first time I used your service thinking that I'll be using it more often in future if everything goes right. But, the experience that I had was terrible! Following are the list of issues that I had with my order (Order#: OR[protected]. I hope you could have addressed them all. But the phone call from the local vendor (whom FNP would have contacted for the delivery) was so confusing, and didn't want to help us in this matter. Issue #1: Terrible state of the Bouquet! I've attached pictures of both what we expected (Expected.jpg) vs what we got. (What_We_Got.jpg) The flowers which were promised in the order were 'Red Roses' only, but as you can see in the picture (What_We_Got.jpg), they are not all red. Why? The flowers were stale. Why? When they got delivered, they were loosely wrapped not even tied up by a red-ribbon bow, as mentioned in the description of the flowers (Please see Expected.jpg for details). As communicated over the phone, you guys contacted a local flower shop (in Firozabad) to make this delivery. Even though the bouquet was prepared locally, why the flowers were in a bad state?? Also, then why did you charge such a heavy shipping fee (which costed almost same as the flowers)? Issue #2: Message Screwed Up! The Card was meant for my to-be-in-laws. And, in the card which was delivered, they addressed it to some other name. Why?? And, what the heck!! I wish the person who wrote this message should have at least some common sense about not having the same person in both 'To' and 'From'. In the 'From', you even screwed up the spelling of my name, you retards! Why on earth did you do that? Issue #3 We had to give call to your customer care in the evening to get the order delivered. What kind of service is that where the customer is reminding you to provide them your service? Yours highly disappointed customer, prakhar panwaria