Ferns N Petals — Not Delivered as per promised time leading to mental harrasment

Address:

Thiruvananthapuram, Kerala

Order no[protected]. A cake delivery due 28th May '15 at 1pm. Till 11pm they said it will get delivered on time. This is after repeatedly calling them every half an hour and been kept on hold for 8 to 10 mins to get attended by a customer care executive. At 12.00 when i call they say the flavour i want is not available and theyv sent me a mail for the same but i havent received any mail. So if i dint call them they would have held my order fpor lack of listed flavour. I told them to go ahead with anther flavour and they said itl get delivered by 6pm. I had a problem with this cause the recepient is home only till 3 pm. They disconnect my call and i call again. After 15 mins when i get through a lady tells me itl gt delivered by 2. I call up at 145 they say itl get delivered by 6pm again. I said then cancel the order..he says il check and call u back in 5 mins. No he tells me itsl get delivere in 1 hour. I have spent half a day of work following uyp insite of paying inflated prices for a half a kg cake. Is this kind of mental torture you subject your consumers to? An occasion is very important and means more than just a financial transaxction. If you cant deliver why promise? Im praying the cake gets delivered but this is for sure my last transaction with you. Higly dissatisfies with your services. Its mentally exhausting!