| Address: | New Delhi, Delhi |
| Website: | www.fnp.com |
Order no. 10277882
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I have a home with a family of 8 family members at home. All i asked these frauds was to deliver mother's day flowers for my mom placed the order 10th may to be delivered on 12th may 2019. All i see on their website is that they attempted delivery (Out for delivery on 11th may) and not delivered till yet first telling me that no one was available on a sunday morning 10:30am at my house which was a pure lie as all my family members were home, not even 1 or 2 all 8 members and second they reattempted delivery which dsnt show on their website but according to them, my mom (With whom i kept checking and apologizing about flowers getting delayed) shouted on the phone to not deliver the flowers again. Well - they need to get better excuses and find out other ways to keep people's money. Now after a week i thought they would some day deliver the product.. Today is 21st may 2019, i check with them again and they mention that a) product cant be delivered b) they are not even refunding my money. Below is the latest chat that i have saved for reference and attaching a screen # of their website before they change it there!
They did a similar thing to my previous order for my friend, telling a lie that she is not home when she was home all day since she was sick and then they delivered the flowers on next day. (Order no.[protected]
I would like a refund and a compensation for what they have done emotionally + lied and cheated on an order that i placed sitting miles away from my mother trusting on them.
Mahima chaudhary: hi, my name is mahima chaudhary. How may i help you?
Sameeta -: order no. 10277882
Mahima chaudhary:
Are you still there?
Sameeta -: now that you guys have managed to spoil my mother's mothers day
Sameeta -: and not deliver the flowers till date
Sameeta -: can i know why are you still keeping my money?
Mahima chaudhary: i will be glad to assist you!
Sameeta -: will you be giving me intrest over it?
Mahima chaudhary: as i have checked refund is not possible, recipient denied for the order and however, its a perishable product redelivery is not possible.
Sameeta -: oh really
Sameeta -: so you are saying
Sameeta -: my mother said i dont want flowers and hence you wont be giving my money also?
Sameeta -: as first i know that you guys tried attempting the delivery and no one was at home
Sameeta -: and now my mother denied to take the other right?
Mahima chaudhary: recipient denied to redeliver the order and said don't call me again. It is mentioned in our side.
Sameeta -: that is hilarious!
Sameeta -: do you even think you are making sense?
Mahima chaudhary: we apologize for the inconvenience caused to you.
Sameeta -: when was the attempt tried?
Sameeta -: coz i only know that delivery was attempted once.. And i have that as wriiten proof from the other chat..
Sameeta -: and after that there is no delivery attempted
Sameeta -: please return my money
Mahima chaudhary: i am sorry refund is not possible.
Sameeta -: ok. What is your escalation point
Sameeta -: you guys are just cheaters and deserve a bad review with escalation
Mahima chaudhary: we apologize for the inconvenience caused to you.
Sameeta -: i asked for a escalation point and grievance
Sameeta -: forget about i am gonna put this online on consumer forum
Sameeta -:???
Sameeta -:??
Mahima chaudhary: i would request you to please mail us at [protected]@fnp.com regarding the same.
Sameeta -: great, not just an email. Wait for it.. You guys think that you could spoil someone's occasion and then deny refund too!
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