Ferns N Petals — Order not delivered, pathetic service, midnight delivery option is a fraud

OR[protected] was a midnight delivery on 16th April. It was to be delivered between 11:30 pm to 12:30am. I had planned this a surprise for my sister who stays away from home in Bangalore. Her friends and flatmates knew and waited and waited, however no one turned up.. SUCH A BIG disappointment.. I WAS VERY EMBARASSED Even worse, the order could not be tracked online and no one had reached out to me or the contact nos provided that the order will not be delivered. They charged additional 250 rs for midnight delivery, however failed and did not even apologize or refund the amount. I want the entire amount of Rs 1000 to be refunded. this is PATHETIC.