Ferns N Petals — Product delivered 2 day late and was broken

Address:	New Delhi, Delhi, 110030
Website:	www.fnp.com

Team,

My order, OR[protected], still not delivered and on top of it the customer care is not at all responsive. I had ordered this for Mother's Day and its 3 days past mother's day and not yet delivered.

This has created havoc by full day tracking and calling at customer care and not getting appropriate information.

I have ordered many a times from fnp but this time the experience is really disturbing -

I called customer care on 10th May and Johny Rana provided me the information that it will be delivered by today 7pm.

Today, when I called customer care to know what could be issue, Deepak (customer care attendant) was not able to give exact information. when asked him to forward the call to manager to talk about the issue; he did not forward the call to manager in turn said that manager is busy on another call. I asked him to keep me on waiting but he said it would take 15-20 mins and I still asked him to keep me on line so that i could talk with manager regarding the issue when he doesn't have information on the same.
But still HE CUT THE CALL.

When the order could not be delivered on time, WHY WOULD THEYEVEN TAKE IT IN FIRST PLACE.

IT WASTED MY TIME, ENERGY and MONEY.

(SORRY IS NOT THE ANSWER)