[Resolved] Ferns N Petals — Product not delivered! No Support available

mss_Swati

from Bengaluru, Karnataka

Address:	FERNS N PETALS, DELHI, INDIA
Website:	m.fnp.com

HORRIBLE SERVICE BY FERNS N PETALS!
Do NOT Order from them, see below points :
1. ORDER NOT DELIVERED but charged a bomb for same day delivery
2. NO CUSTOMER SUPPORT AVAILABLE!
When they did not deliver our order, then we called them 9 times - BUT they kept transferring us from Support team to Sales team to Escalation team - AND SHOCKINGLY no one had any clue how to handle a straightforward issue!
3. They committed callback 3 times, BUT didn't call even once.
DO NOT ORDER FROM F N P!

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Oct 31, 2020

Complaint marked as Resolved

Ms. Rashmi Ruhil from Ferns N Petals Escalation Management team was continuously in touch with me after the matter was escalated till she successfully resolved it. The management has taken my feedback and has assured that such missed would be avoided to best in future. I'm happy with the overall resolution provided and more importantly how the escalation was handled & closed. Regards, Swati Jha IT Project Manager

Ferns N Petals customer support has been notified about the posted complaint.

Oct 26, 2020

Updated by mss_Swati As assured, am awaiting a callback from Mr. Swapnil and Mr. Rashmi from Ferns N Petals Escalation Team.

Oct 26, 2020

Updated by mss_Swati MISBEHAVE BY SAUMYA/SANYA or whatever her name was who was on a 1 hour 4 minutes long call with me on October 24, 2020 at 7:19pm IST from FERNS N PETALS SUPPORT TEAM!
She sais she spoke to her MANAGER/ SUPERVISOR & that he is not ready to take my Escalation Call.

I am awaiting a resolution call from Ferns N Petals Management.

Details of call :
-I called at number [protected] on October 24th at 7:19 pm to get help from customer service.
-I want to raise an escalation for severe misbehave from a customer service agent named SAUMYA/SANYA or whatever her name was who took that 1+ hours call with me. She kept raising her voice on entire call and also misbehaved with me. She was disrespectful, audacious and not letting me talk.
(ORDER NO.[protected]