Fi — Already balance available in ac but transaction prohibited

Address:

India

Hi I am SHAHRUKH KHAN. My account is from Fi. The account number is [protected]. My account is frozen from 01/08/2022. Now I am unable to do any transitions. I called FI customer care to complain saying they have no idea about this. After when I escalate this to nodal officer he reply that your ac is active why not authorization i don't know please solve my problem medical issue i need emergency amount of rupees.