Fire Bolt — Fire smart watch not working and poor quality (complaint no.-22355)

Address:

B 2105, ETT Tower, Sector 132, Noida, Gautam Budh Nagar 201301,

Dear Sir
i have purchase firebolt beast smart watch dated-19/05/21 through amazon but now this time smart watch not working properly and same watch switch off automatically. i have raised the complaint through google form but till date my query not resolved and same i have given many reminder through mail but not respond customer care through call and mail . i have attached invoice and product images with video.

for your reference i have attached mail conversation.

Dear rajesh khatri

We would like to acknowledge that we have received your request and a ticket has been created.

A support representative will be reviewing your request and will send you a personal response within 48 working hours.

Thank you for your patience & co-operation

Thanks & Regards,

Fire-Boltt

Support Team

Dear Valued Customer,

Greetings for the day!

Hope you and your loved ones are fit and fine.

Please be informed as we can check you have not uploaded the video hence request you to upload a proper video of the issue you are facing, so we would be able to help you in a better way.

https://fireboltt-complaint.freshdesk.com/support/solutions/articles/[protected]...⇄

Regards,
Arif Shaikh
Team Boltt
On Wed, 1 Dec 2021, 3:09 pm Boltt, wrote:
Dear rajesh khatri

We would like to acknowledge that we have received your request and a ticket has been created.

A support representative will be reviewing your request and will send you a personal response within 48 working hours.

Thank you for your patience & co-operation

Thanks & Regards,
Fire-Boltt
Support Team

ear firebolt Team,

Already 10 days has been gone but my query not resolved yet.day by day you sent message our customer team connect with u.if my query not resolved i have raised the complaint in consumer court.

On Sat, 16 Oct 2021, 12:22 pm Boltt, wrote:
Dear rajesh khatri,

We would like to acknowledge that we have received your request and a ticket has been created.
A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).

To view the status of the ticket or add comments, please visit
https://fireboltt-complaint.freshdesk.com/helpdesk/tickets/5209

Thank you for your patience.

Sincerely,
Boltt Support Team