Fireboltt — Order was refused but refund not yet received

I have purchased Black leather-Fire-Boltt Almighty (BSW013) in 20.07.2022 price Rs.3718.07 and I was refused to pick up my order, my order was sent back to that seller but still haven't received my refund. but they said we have already processed with your refund in 01.08.2022, you can check with your statement you will got the refund but its almost 1.5 months over, i today also checked with mobile banking still not credited customer care are not responding properly i have mailed many time there are not give proper response please give my refund amount