First Choice Food — Lunch unhygienic and unhealthy

We reserved table on 01.01.2021 at nungambakkam, chennai branch. Being a special occasion (New year) we are very much excited and booked for 3 members at 11.30 AM.
But we r totally disappointed with the food, the grill is not at all hot. All starters are not cooked fully and being grill not working, we r not eaten the starters. In menu mentioned 6 types of kulphi, but only 2 varieties were available and that to be melting stage. Like this many varieties not available but charging high price. Extremely disappointed with the food. The plates also not sterile. Totally unhygienic. Herewith enclosing the reservation details for your reference.