Firstcry.com — GROSSLY UNFAIR - Seeking Assistance for Order No. 22855419LFAFA29E27

I am writing to bring to your attention a distressing experience I recently had with First Cry, a platform I have been a loyal customer of for a considerable period.

I recently placed an order (Order No. 22855419LFAFA29E27) for Intelliskills Mega Building Blocks 40 pieces from First Cry. Unfortunately, upon receiving the package on NOV 21, I discovered that the contents were not as expected. Instead of the ordered product, I received Virgo Toys - Combi Cubes 32 pieces.

I immediately initiated the return process, but to my dismay, the return was canceled three times by First Cry. During a conversation with their customer care agent, I was informed that they had reviewed CCTV footage and purportedly verified that the correct product was shipped. This implication that I am being dishonest and attempting to return a different item is both offensive and completely unfounded.

As a professional and a dedicated member of the First Cry club, I find this treatment highly unacceptable and misleading. I have been a loyal customer, and I have conducted substantial business with First Cry, contributing to my trust in the brand.

I kindly request your assistance in addressing this matter promptly. I have attached relevant order details and images for your reference.
Order No.: 22855419LFAFA29E27
Product Ordered: Intelliskills Mega Building Blocks 40 pieces
Product Received: Virgo Toys - Combi Cubes 32 pieces
I believe in fair consumer practices and expect a resolution that upholds the integrity of the transaction. Your intervention in this matter is crucial to ensure that consumers are treated with respect and are protected from such misleading practices.

I look forward to a swift resolution.