Firstcry.com — No Service support for Babyhug Symphony Stroller

Address:

K37/904 shapoorji Sukhobristhi Housing Complex Newtown Kolkata

I have purchased a Babyhug Symphony Stroller with reversible handle from Babyhug store at Salt Lake Kolkata on 29th July 2023. After using 2 and half months the adjustable rod has broken from both side and I can not set the seat at any position. At the time of purchase the sales person was told me that this stroller can take upto 40kg of weight but it broken using 9kg. Now the main issue. I have talked to the store manager and he said that we need to repair this and after 3weeks later he told me that Spare parts are not available so you can repair from your end. What's the hell is going on? Is it the correct way to behave like this?
Kindly solve this issue urgently.