Firstcry.com — Order Not Delivered and refusing to refund

Address:

Bangalore, Karnataka

I had ordered couple of gifts 422803OUU5930601for my friend's newborn from FirstCry on 3rd Aug 2015. One of the lower priced item was delivered and the other higher priced item was shipped and is showing to be in a warehouse close to my friends house, but no one is either delivering them or finding the item as well. 1) When complained I was given a logistics department number[protected], I have called them at least twice. They hear the whole story once start looking for info and disconnect the call. 2) I called the Frist cry number and asked for a refund. They are saying they cannot refund items shipped. The trouble is it has been at least now 2+ weeks since the item is showing shipped but not delivered. Company is refusing to help deliver it or to refund it What is the course of action for this irresponsible and completely unethical behavior by the company.