Firstcry.com — Partial refund of courier charges

Website:firstcry.com

588559QPM755F284 this is order number. Firstcry is not refunding full amount of courier services, they have set rules and guidelines that they will refund a particular amount only, this is just a way to take money from people. If this is the case then they should arrange for reverse pickup also . If not then at least refund the courier charges.we do online shopping because it is convenient, but such issues are becoming painful. I don't understand if delivery is possible at a place then why reverse pickup can not be arranged.
and if a customer is returning product himself at least refund the amount.
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    Office Apartment No. 10, 11, 12 & 13, 2nd Floor, Primrose - The Mall, Baner, Pune, Maharashtra, India - 411045
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