Firstcry.com — Product delivery and fake delivery

Address:Anantapur, Andhra Pradesh, 515801
Website:www.firstcry.com

I have ordered two products from firstcry.com on9th october. Its 1 month already the product has been not delivered to me. But in website at order status its showing delivered product and even the customer executive confirmed the same. My order no. Is order number 3678641pu231d6459 and in ems tracking also its not even reached the nearest hub. How can this company come to know its delivered. I'm including the screenshots down
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    FirstCry.com Phone
    +91 20 4660 8100
    FirstCry.com Address
    Office Apartment No. 10, 11, 12 & 13, 2nd Floor, Primrose - The Mall, Baner, Pune, Maharashtra, India - 411045
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