Firstcry.com — Product ordered on 25th sep not delivered and no resolution

I ordered few products on 25th SEP and waited to 15days to deliver product inspire of delivery date being 29th sep.
I complained on 9th Oct after a long wait none of executive had any solution or answer and suddenly my order was cancelled and money was refunded to me in account. After that also I agreed to order same products when executive called on the same discount applicable. It took 3-4 days to executive to call back and when I received call there was a technical issue and again it is 2 days no response.
This has really become a mental harrasment. When u pay and you don't get products moreover you hv to followup with them so much