Firstcry.com — refund is not given

Address:

Mumbai City, Maharashtra

I have a refund which is pending from first cry since march 2019. I am calling almost 3-4times a week and also been talking to the floor supervisor (Amardeep) but there is no solution to it till date.
I just get a reply that their department is working on the issue. Also i have submitted my bank off copy for their reference but still my refund is not given.
Horrible experience.