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Firstcry.com — Shipment not delivered bgydue

Website:www.firstcry.com

I ordered FunBlast EVA wooden finish floor puzzle Brown 4 quantities costing Rs.2909.09 on 25th September 2022 with order ID 9867963GJB1CD62D7. Their system has been showing the product is out for delivery from 1st October. I can't even cancel the order. I called several times but got no positive response. It's being 17th days I am waiting for this product. Today I have been informed I will not get the product but I have to wait for uncertain time to get refund. Isn't it ridiculous?
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