Firstcry.com — Shipment not delivered - Nisha Yadav

I have ordered and babyhug Try cycle and an study table on dated 8 th October 2022.
On that date expected delivery date of Tricycle 9th of October and for study table it is 13th of October but still the shipments are not delivered to my address
When I am checking the delivery status of the shipments through the tracking id provided in first cry app the items are showing at the delivery location Rewari from 10th of October.
But still courier l persons have not delivered both the shipments to my address and they denied the request with the reason that persons is not available at the provided address and his number is not reachable.
But person is all the time reachable at address and his number is also reachable all the time. All the courier persons have contacted on the number that is[protected].
It was my daughters first birthday on 12 October 2022 for which I have ordered the tricycle but due to carelessness of the courier person and first cry team the item is not deliver to my address and not able to gift her.
I have not expected this type of services from first cry. I am expecting a earlier reply from your side.