Firstcry — Unnecessary delay and then damaged product

Jun 07, 2016

Updated by kaurseema17 The complaint is against firstcry and their shipping partners xpressbees. i had placed for my order on 29th May which had an Expected Delivery Date of 4th Jun which has still not been delivered. The executives are giving false promises that the consignment is getting misrouted...the worst part is they have already taken the money and is causing this delay.
Painful service...

Jun 07, 2016

Updated by kaurseema17 After regular follow-ups I got my baby walker delivered on 7th June at night 11pm to realise that the product is broken. What a service...they get their as done through BIGB and don't even maintain the quality of the product .
Kindly arrange for reverse pickup and delivery of the new product asap.

Jun 08, 2016

Updated by kaurseema17 I had ordered for a baby walker for my kid on 29th May which was supposed to be delivered on 4th June latest but inspite of repeated esclations I got the product delivered on 7th June at 11 pm. And to my utter frustration the product was badly damaged.
I am really surprised the company gets adverstisements done by Firstcry and don't even maintain the quality of the products. And their logistic partners are pathetic. the courier guy turned up at 11 pm and dint even get the delivery sheet signed.
Please arrange for a quick reverse pickup and deliver my product asap.