FirstSource Solutions — Abishek // PF Employee Information Updation// Attestation

Address:

Bangalore

I was an ex employee of Firstsource (ICICI Onsource[protected]. Trying to transfer my PF to my current UAN. The EPFO portal says that my basic personal details should be updated by the employer(Firstsource).

Solution: Firstsource has to send joint declaration form attested by them to the EPFO Mumbai office along with my aadhar, pan card copies.

I have couriered the required documents to kalpesh Mathre( SPOC PF Firstsource Mumbai). I have signed and sent Aadhar, Pan, Filled joint Declaration form, covering letter for further action.

He only responds to emails if you loop the generic employee support team called Genie Team, who are useless as they will refrain from sharing the escalation matrix and stop responding to that.

I reached out to the HR Manager Bharti Bhathwal whos is again useless, she passed the buck stating that she is not the right point of contact. It could have been helpful if she could have routed my request to someone whom can help. It clearly shows how unprofessional they are to their ex employees.

Now kalpesh says he is sending my documents without signature to the PF office if it gets rejected they are not responsible. Why will he do it, I have signed all the documents and have a soft copy if the same and I have shared it with them aswell.

Kalpesh Mathre, Genie Team ( employee support team, HR Bharti Bathwal. Very unprofessional and don't care helping their ex employees.

All they have to do is just attest my documents and send it to the PF Mumbai office. And this is so difficult for them...its on going since FEb 14 2023.