Flipkart — Company customer care forcing me to cancel the order_

rajpant88

from Lucknow, Uttar Pradesh

Address:	Bangaluru
Website:	www.flipkart.com

Hi Team,
I Ordered Huami Amazfit Smartwatch GTR 47mm on 15th Oct 2020. I got 10% discount on SBI debit card as it is under Big Billion days sale.

I am a Plus account & It has been more than 10 days the product is not even shipped yet. delivery date promised was 20th Oct then changed to 26th Oct now i am sure they will change it to some future date.
Each time representatives are calling and forcing me to cancel and reorder the product.

I have questions..
1. Is this a strategy of Flipkart for them who got discount? If so then why are they giving this discounts?
2. Today also the product is available and showing will be delivered tomorrow. Is the company a fraud and not reliable to customers?

Pls beware of flipkart ... Going to lodge a consumer complaint against them.

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Flipkart customer support has been notified about the posted complaint.

Oct 26, 2020

Updated by rajpant88 Hi Team,
Today (@11:56am, 26th Oct2020) again the call came from Flipkart forcing me to cancel this order & place again.

Could you please take necessary action against Flipkart. I don't want to cancel the order as got discount on it.

I have asked them to give Gift Card worth rupees ~2150 as current market price of product is 7999 in Flipkart & i ordered at 5849 rupees, but they have disconnected the call.[protected] = 2150)

The product is well available (NOT Out Of Stock) even then they asking me to cancel. its totally a Fraud by Flipkart to save money.

Regards,
Rajesh Pant

Verified Support

Oct 27, 2020

Flipkart Customer Care's response We will revert on it.

Oct 27, 2020

Updated by rajpant88 Hi Flipkart Team,
Today afternoon as well, got a call again from Flipkart team, FORCEFULLY asking me to cancel the Order.
Why you guys don't have the Sync within Flipkart as yesterday you(social media Flipkart team) told me to Wait & don't cancel the order.
Kindly Deliver the item asap. thanks !!

Oct 28, 2020

Updated by rajpant88 Today afternoon (28th Oct2020), Got a call from social media Flipkart team & they also saying you HAVE to cancel the Order Otherwise we will cancel the Order. & instead of 2200 rupees discount they are providing 600 rupees coupon, that too after 10 days of re-order. what a Fraud they are !!

Firstly why they come up with BIG Billion Days Sale if they want customer to cancel the order later once the sale is over & price get increased...

See the pricing details .. I got 2200 discount on current MRP during BBD sale.

Not getting help from any of the team..Just feeling helpless !!
This is totally FRAUD by Flipkart.

Nov 04, 2020

Updated by rajpant88 Dear team,
No action taken by Flipkart to deliver the item, they are keeping it in pending state.
I am waiting still to get the item.

Even this portal is not useful. nobody is taking any action. please help.

Regards,
Rajesh Pant

Nov 06, 2020

Updated by rajpant88 Dear team,

No action taken by Flipkart to deliver the item yet, they are keeping it in pending state.
I am waiting still to get the item.

Regards,
Rajesh Pant

Nov 06, 2020

Updated by rajpant88 Issue is Not resolved yet... Product still NOT delivered.. Reorder the product from your end... I wont pay anything extra, already paid the price...
Kindly provide me the Gift Coupons of worth rupees 5150 as current price is 10, 999 rupees & i have ordered it on 5849 rupees.
10, 999-5849 = 5150 so Simple. I am not responsible for the issues at your Courier or Seller end.
You should & are responsible for managing that.
Customer should not suffer !!