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Vipin Rawat
For GOD Shake DO NOT mis-use the complaint option given to you.
And in Hurry, Burry do not blame the good organizations.
You have got the brain. Got give you everything but, at least 25 percent people mis-use it.
It is said you will come to value only if you come across bad things. Then only you will come to know about Good organizations.
FLIPKART is the number one ecommerce site in India. At least only after experiencing Flipkart people are coming, Purchasing again and again. And check their turn over and growth. This is only because of the good service.
AGAIN I am not from FLIPKART - Not even from the city where Flipkart is there.
But, after seeing your complaint I am surprised to see that. You said you want money as well as free item. ONLY because due to some delay in delivery.
What do you say.IF some cheater company like ASKMEBAZAAR.COM
Which is very tiny website but, still cheating most of the people.
I ordered item on 28th Jan, 2015
And today is 5th April, 2015
Till now I have send at least 25 emails. Called 25 times. SPEND lot of time. And more important I spent Rs.500 on STD Calls.
Because, these fraud fellows even do not have toll free number.
That too education, well knowledge person like me facing issue. Then imagine the condition of other normal people.
I spoke with supervisors
Even manager
Everytime I call I simply need to explain each and everything again and again. They even don't have account system.
And everytime they are just wasting time. 4 times I was given wrong coupon. That too paid coupons. That never work.
And this is 100% genuine case
order - AB939498
I have even registered complaint from various websites.
Nothing works.
I am already prepared to lodge a case. And complaint even forwarded with Noida and Delhi Police.
So, my suggestion is FLIPKART is very good website.
having toll free number.
Prompt response from customer care.
Genuine of the genuine website.
Delay can happen sometimes due to delivery person ill or issue with particular parcel due to local government etc.
What do you say. India Speedpost. The government courier company itself take 25 days to deliver one of my parcel.
Do you file a case against government?
Here issues can occur at Flipkart only due to some unavoidable circumstances.
Whereas if you would have complained against FRAUD and Cheater fellows like Askmebazaar.com one can understand.
What would you do. if you are customer who spent too many hours that too very angry with customer care.
And issue not resolved from Jan to April??